The Nigerian Communications Commission has established a new regulatory framework starting in April 2026 that requires mobile network operators to provide compensation to subscribers for persistent or recurring poor service quality.
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Under this directive telecommunications companies must automatically credit the accounts of both individual and corporate users who experience disruptions in voice calls, SMS or data services within affected local government areas.
The commission stated that the initiative is designed to ensure greater accountability within the industry especially as operators manage infrastructure challenges like frequent fiber optic cable damage.
Affected customers will receive SMS notifications once their airtime credits have been applied though eligibility is limited to active lines within the impacted zones.
Additionally subscribers who switch to a different network operator during or after a service outage will not be eligible to receive compensation from their previous provider.
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